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FAQ

  • What is your address?
    Our address is 237 Nepean street, Ottawa, ON K2P 0B7.
  • Are pets accepted?
    The Don Club B&B is not able to accommodate pets. We reserve the right to ask guests to leave without a refund if this rule is broken. Please communicate with us in advance if you are bringing a service animal.
  • Do you offer an airport or train station shuttle service?
    Yes, we do! Please use the service add-on during your booking and email thedonclub@protonmail.com to confirm the time and location for your pick-up or drop off.
  • What time is check in / check out?
    Check in time is after 3:00 p.m. and check out is at 11:00 a.m. Late check out or early check-in can be requested at an additional $20 and guests must be checked out by 12:00 p.m. We currently offer a self-check in process.
  • Are the rooms serviced daily?
    Rooms are serviced free of charge if your stay is more than 4 nights and you have explicitly requested servicing. Room refreshing services are available at an additional fee of $15 if required for stays less than 4 nights.
  • What is your smoking / vaping policy?
    The Don Club B&B has a NON SMOKING / VAPING policy within all rooms. Guests found to have smoked in the units will automatically incur a credit card charge of $200 followed by the cost incurred for any damage.
  • How does breakfast work?
    Starting September 16, 2024, we will be transitioning to a semi-continental, self-serve breakfast on weekdays (Monday to Friday). This includes a personalized breakfast sandwich along with a variety of grab-and-go items. Hot breakfasts will continue to be served on weekends (Saturday and Sunday) from 9:00 a.m. to 10:00 a.m. This change will remain in effect until March 2025. From April 2025 to September 2025, The Don Club will resume hot breakfast service on weekdays (Monday to Friday) from 8:00 a.m. to 9:00 a.m., and on weekends (Saturday and Sunday) from 9:00 a.m. to 10:00 a.m.
  • Are there kitchen facilities?
    The Don Club B&B does NOT offer kitchen facilities for guests. Breakfast is included in the room rate.
  • Parking
    The Don Club B&B provides private parking on site for an additional $10 per day. Please email thedonclub@protonmail.com if you would like to add this to your reservation.
  • Is The Don Club B&B family-friendly?
    The Don Club B&B cannot accommodate children under 9 years of age. Parents/Guardians are required to provide legal documentation.
  • What is your cancellation policy?
    Any changes to bookings may be made 72 hours prior to arrival. For cancellations with less than 72 hour notice, The Don Club B&B reserves the right to deduct the full amount of the first nights accommodation. For no show/appearance, full accommodation charge will be deducted.
  • What is your payment policy?
    A credit card is required at the time of booking to secure your room.
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