Question 1

Are there discounts for extended stays or group bookings?

Accepted Answer

Yes, we offer discounts for extended stays and group bookings. Contact us for more details.

Question 2

What payment methods do you accept?

Accepted Answer

We currently accept Mastercard, Visa, and American Express.

Question 3

Do I need to pay a deposit to secure my booking?

Accepted Answer

While no upfront deposit is required to secure your reservation, please note that an incidental deposit of $200 will be temporarily held on the credit card associated with your booking.

Question 4

Do you allow walk-in bookings?

Accepted Answer

At this time, we do not accept walk-in bookings. Please reserve your stay online at the-donclub.com or by calling us at 613-777-7830.

Question 5

What are the check-in and check-out times?

Accepted Answer

Check-in time is after 3:00 p.m. Check-out time is at 11:00 a.m. Late check-out or early check-in may be requested for an additional fee of $20.

Question 6

What is the check-in procedure? Is a contactless option available?

Accepted Answer

We offer a contactless self-check-in process. You will receive your key codes via email on the morning of your check-in date.

Question 7

What is your address?

Accepted Answer

Our address is 237 Nepean street, Ottawa, ON K2P 0B7.

FAQ